Patient Participation

Help us shape the way we deliver care to you, our patients. This is your chance to let us know what we are doing well, and what we could be


Practice Team

Practice Management

  • Michelle Ekerin – Practice Manager

The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.

Reception/Secretarial Staff

  • Dianne Day – Reception Manager
  • Damaris Montero – Reception & Phlebotomy
  • Ellen Thomas – Senior Receptionist
  • Jadah Leiba  – Receptionist
  • Katarzyna Pitula– Receptionist

Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.


  • Edward Gayfer – Records
  • Brenda Thomas – Referrals & Reception

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.