Newsletter
Spring-Summer 2022
Spring – Summer 2022
Practice Survey
The practice has commissioned CFEP to conduct a patient satisfaction survey – the widely recognised Improving Practice Questionnaire.
Once all the responses have been collated and processed by the service, we will have data for the practice benchmarked against local and national scores. These results will then be discussed with the whole team for learning, and we will then schedule a Patient Participation Group meeting for patient input.
Staff update
As some of you may already be aware, Dr Aniket Nadgir will be leaving us as of August this summer, after many years’ service here. Also leaving will be our current registrar, Dr Agalya Ramanathan. Also leaving shortly is our Physician Associate, Tim Riviere. We hope you will join us in wishing them the best for the future. We will have a new registrar joining us in August, for the next two years.
Nurse Laura has gone on maternity leave, so we have Nurse Susanna as locum practice nurse while she is away.
Patient Participation
The Patient Participation Group is struggling. Obviously, the COVID-19 pandemic was an obstacle – as many patients did not feel comfortable with online meetings. Whilst there have been a few die-hards who have attended, it would really benefit from more interest.
Generally made up of a group of volunteer patients, a practice administrator and one (or more) of the GPs from the practice, patient participation groups meet on a regular basis to discuss the services on offer, and how improvements can be made for the benefit of patients and the practice.
The way the NHS works is subject to quite rapid change; it can only be helpful if patients have a better idea of how local, and national, services are evolving. We hope the opportunity to review the Survey report will be a good opportunity for more patients to get involved
e-Consults
The practice has been evolving new ways to assist patients over the last couple of years; many of you will have had telephone, or even video consultations. These have proven vital in the time of COVID, but have also been useful as a new way to manage routine issues. Alongside these is the e-Consult. This is a great way to get routine clinical or administrative help, and we encourage patients to use this pathway, which is available during practice hours, via our website.
We encourage all patients to sign up for online services via the NHS App as this allows patients access to electronic prescription requests, aspects of their medical records and up to date medical information too.
Contraceptive Implants & Coils
We are pleased to be able to see our patients at the Long Acting Reversible Contraception (LARC) Clinic at St Philip Medical Centre, which covers all the patients in South Camden Primary Care Network (PCN) for fittings, reviews and removals.
Community Pharmacy referral
The NHS Community Pharmacist Consultation Service (CPCS) was launched by NHS England and NHS Improvement on the 29 October 2019, to facilitate patients having a same day appointment with their community pharmacist for minor illness or an urgent supply of a regular medicine, improving access to services and providing more convenient treatment closer to patients’ homes.
The service is helping to alleviate pressure on GP appointments and emergency departments, in addition to harnessing the skills and medicines knowledge of pharmacists.
Should the patient need to be escalated or referred to an alternative service, the pharmacist can arrange this.
The practice, urgent or emergency care navigator, triage nurse or NHS 111 call advisor makes a digital referral to a convenient pharmacy, where the patient will receive pharmacist advice and treatment for a range of minor illnesses, or for an urgent supply of a previously prescribed medicine
(NB. referrals for urgent prescriptions from general practice are not covered by this service).
Practice Information
Opening Hours
| Open | Close | ||
| Monday | 08:30 | 20:00 | |
| Tuesday | 08:30 | 20:00 | |
| Wednesday | 08:50 | 18:30 | |
| Thursday | 08:50 | 18:30 | |
| Friday | 08:50 | 18:00 | |
| Saturday | CLOSED | ||
| Sunday |
Contact Details
Practice Website: www.stphilipsmedicalcentre.nhs.uk
Practice Telephone: 020 7611 5131
Please note the phone lines close at 18:30 every evening.
Comments & Suggestions
We welcome any comments and suggestions from patients. The simplest way to send these in is via the practice website:
About Us > Have your Say > Comments and Suggestions
Complaints
We appreciate sometimes things do not go as planned, and we are keen to do what we can to put things right. It is best to deal with these things as they arise, so would encourage patients to speak to someone to see if their concerns can be resolved at the time. There is also a complaint form available on our website:
About Us > Have your Say > Complaints
Patients may obtain a complaints form and leaflet from Reception.